Free Trial Lesson

Cancellation Policy

- New private students are eligible to receive one free trial lesson before the beginning of their first lesson at Crescendo. If after that class they are no longer interested in the course, they may request a refund by emailing info@crescendomusicstudio.ca. After that, and for all returning students, our refund policy is as follows: - Any cancellations after registration are subjected to a 25% non-refundable fee, plus applicable credit card fees. This fee is calculated based on the full tuition of the registered term, not just the remaining classes. - Students are allowed to reschedule up to 2 lessons per term in a time agreed by both the student and the teacher. Any cancelled lessons that exceed this amount might not be rescheduled and will be considered on a case-by-case basis, pending teacher and studio availability. - Lessons must be rescheduled 24 hours prior to the original scheduled time in order to receive a guaranteed make up lesson. - Late arrivals: teachers will wait for up to 15 minutes past a student’s lesson start time. After that, that lesson will be considered a late cancelation and, therefore, not eligible for rescheduling. - A make up lesson can be booked with your teacher directly or with the studio administration by emailing info@crescendomusicstudio.ca. - There are no refunds for unused lessons or cancelled lessons that exceed the maximum of each term. - Lessons cannot be transferred from one term to the next. - If the teacher cancels a lesson, the student will have the option to attend their regular scheduled time with a substitute teacher (when one can be arranged) or reschedule that lesson in a time agreed by both the student and the teacher, including the possibility to add this class to the end of the term in the make up week (the week following the last scheduled class). - Crescendo doesn't offer drop in classes or monthly classes. Payment plans are a way to split the tuition fee into instalment payments in order to ease payment for those who prefer. It is not a monthly commitment, but a full term or full year commitment. By registering for a specific term or year, the student (or guardian) is responsible for paying the full amount of the tuition for the class they are registering being it in full or in instalments. - In case in-person lessons need to be suspended due to Covid-19 or other mandatory closures, all lessons will continue online until it is possible to resume in-person lessons at the studio.

Contact Details

• Crescendo Music Studio, Bayview Avenue, Toronto, ON, Canada